Frequently Asked Questions

RK Vision Electronics offers a wide range of home and electronic appliances, including Air Conditioners, Televisions, Refrigerators, Washing Machines, Kitchen Appliances, Air Purifiers and other household electronics.

Select the product you want, add it to your cart, proceed to checkout, enter your delivery details and complete the payment using the available payment options.

Depending on the payment gateway and order, available options may include Credit Cards, Debit Cards, UPI, Net Banking and other supported payment methods.

Payments are processed through the payment methods or gateways available at checkout. Never share your OTP, UPI PIN, CVV, card PIN or account password with anyone.

Orders are generally processed within 1–2 business days. Delivery time depends on your location, product availability and logistics service. Large appliances may require special delivery arrangements.

We provide delivery to selected locations across India, subject to product and delivery service availability at your PIN code.

Shipping charges, if applicable, may depend on the product, delivery location and logistics requirements. Any applicable charges will be communicated during the ordering process.

Order cancellation may be possible before the order is dispatched. Once an order has been dispatched or delivered, cancellation may not be available and the applicable return or replacement policy may apply.

Please inspect the package at the time of delivery. If you notice visible damage, wrong product, missing items or delivery-related issues, contact us as soon as possible and preferably within 48 hours of delivery.

An unboxing video is strongly recommended, especially for high-value appliances. It can help us verify the condition of the product and packaging if a delivery-related issue is reported.

Returns are subject to product eligibility and the applicable Return & Refund Policy. Change-of-mind returns may not be available for every product.

For visible physical damage, wrong product, missing items or delivery-related issues, customers should contact RK Vision Electronics within 48 hours of delivery.

Warranty coverage depends on the product and manufacturer. Where applicable, manufacturer warranty is generally provided and serviced according to the respective brand's warranty terms.

Installation requirements vary by product and brand. Installation may be provided or arranged by the respective manufacturer or authorized service partner and may be subject to separate terms or charges.

If money has been deducted but your order is not confirmed, please do not make another payment immediately. Contact us with your order details and payment transaction information so the payment status can be checked.

Address changes may be possible if the order has not yet been dispatched. Please contact us as soon as possible if you need to update your delivery information.

The delivery partner may attempt delivery again or contact you to arrange another delivery attempt. Repeated failed delivery attempts may result in additional arrangements or order cancellation as applicable.

Where a refund is approved, it will generally be processed through the original payment method, subject to payment gateway and banking processing timelines.

You can contact RK Vision Electronics for order, product, delivery, return or warranty-related queries.