Payment & Return Policy

Last Updated: September 2026

At RK Vision Electronics, we provide secure payment options and aim to make the return and refund process simple and transparent for our customers.

1. Payment Methods

We may accept the following payment methods through our website:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Other payment methods available at checkout

Available payment methods may vary depending on the order, payment gateway and other applicable conditions.

2. Payment Confirmation

An order will be processed after successful payment confirmation and order verification.

Customers may receive an order confirmation on their registered mobile number or email address.

3. Failed or Pending Payment

If money has been deducted from your bank account but your order has not been confirmed, please contact us with your transaction details.

We will verify the payment status and take the appropriate action.

4. Payment Security

Online payments may be processed through secure third-party payment gateways. Customers should never share their OTP, PIN, CVV, password or other confidential banking information with anyone.

5. Order Cancellation

Customers should contact RK Vision Electronics as soon as possible if they wish to cancel an order.

Cancellation may not be possible once an order has been dispatched, delivered or installed.

6. Return & Replacement

A product may be eligible for return or replacement if:

• The wrong product has been delivered.
• The product is damaged during delivery.
• The product is received in a non-working or defective condition.
• A manufacturing defect is confirmed, subject to applicable warranty terms.

7. 48-Hour Reporting Period

Any visible damage, wrong product, missing item or delivery-related issue must be reported within 48 hours of delivery.

Customers should inspect the product immediately after delivery and report any issue as soon as possible.

8. Unboxing Video

For high-value electronics and appliances, customers are strongly advised to record a continuous unboxing video showing the package, shipping label, product and accessories.

The video may be requested to verify a delivery-damage or missing-item complaint.

9. Non-Returnable Situations

A return or replacement may not be accepted in cases of:

• Damage caused after delivery
• Improper installation or handling
• Accidental damage
• Voltage fluctuation or electrical damage
• Water, fire or other external damage
• Normal wear and tear
• Unauthorised repair or modification
• Missing accessories, manuals or packaging
• Change of mind, where the product is not eligible for return

10. Manufacturer Warranty

Products may be covered by the respective manufacturer's warranty.

Technical issues arising after delivery may be handled through the respective brand's authorised service centre, depending on the product and applicable warranty terms.

11. Refunds

If a refund is approved, it will generally be processed to the original payment method.

The time required for the refund to appear in the customer's account may depend on the payment gateway or bank.

12. How to Request a Return or Refund

Please provide the following information:

• Order number
• Customer name
• Registered mobile number
• Invoice
• Product name and model
• Description of the issue
• Relevant photographs or videos

Our team will review the request and provide further instructions.

13. Contact Us