Privacy Policy

Last Updated: September 2026

At RK Vision Electronics, we respect your privacy and are committed to protecting the personal information you share with us while using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or purchase from our website.

1. Information We Collect

When you use our website, place an order, contact us or request support, we may collect information such as:

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• PIN code and city
• Order and transaction details
• Product and service-related information
• Information you provide when contacting customer support

2. Payment Information

Payments made through our website may be processed by third-party payment gateways or financial service providers.

RK Vision Electronics generally does not store complete debit card, credit card, CVV or banking credentials on its own servers. Payment information is handled according to the security and privacy practices of the applicable payment service provider.

3. How We Use Your Information

We may use the information collected to:

• Process and fulfil your orders
• Arrange delivery of products
• Process eligible refunds, returns or replacements
• Contact you regarding your order
• Provide customer support
• Respond to enquiries and requests
• Improve our website, products and services
• Prevent fraud, misuse or unauthorised activity
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences and understand how visitors use our website.

Cookies may also be used by certain third-party services integrated with our website, such as analytics, payment, advertising or security services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Website Analytics

We may use analytics and measurement tools to understand website traffic, visitor behaviour and website performance.

These tools may collect information such as browser type, device information, approximate location, pages visited, referral source and interaction data.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business, including:

• Delivery and logistics partners
• Payment gateway providers
• Authorised service or installation partners
• Website hosting and technology providers
• Analytics or security service providers

We may also disclose information where required by law, legal proceedings, government authorities or to protect our rights and the security of our customers and website.

7. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

RK Vision Electronics is not responsible for the privacy practices, content or security of third-party websites. Customers are advised to review the privacy policies of those websites before providing personal information.

9. Marketing Communications

Where applicable and subject to your preferences, we may use your contact information to communicate with you about products, offers, services or updates.

You may request to stop receiving promotional communications by contacting us or by using an available unsubscribe option in the communication.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the request.

11. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil orders, provide services, maintain business records, resolve disputes, prevent fraud and comply with applicable legal requirements.

12. Your Privacy Choices

Depending on applicable law, you may contact us to request information about the personal data we hold about you or to request correction of inaccurate information.

Certain information may need to be retained where required for legal, accounting, security or legitimate business purposes.

13. Changes to This Privacy Policy

RK Vision Electronics may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or business practices.

Any updated version will be published on this page with the revised "Last Updated" date.

14. Contact Us